Refund Policy
Thank you for your purchase. We hope you are happy with your art and wine products.
However, if you are not completely satisfied with your purchase, you may be eligible for a refund under the following terms and conditions.
Refund Eligibility
Time Frame
Customers have 14 days from the date of receipt of goods to request a refund.
Conditions
Art Products
The art piece must be in its original condition without any signs of damage or alteration.
The art piece must be returned with all original packaging and documentation.
Wine Products:
The wine bottles must be unopened and in their original packaging.
The wine must not be tampered with or show any signs of spoilage due to mishandling.
Refund Process
Initiate a Refund Request:
Contact our customer service team at [contact information] within 14 days of purchase to initiate the refund process.
Provide your purchase receipt and the reason for the refund request.
Return Instructions:
Upon approval of your refund request, you will receive detailed instructions on how to return the products. – Customers are responsible for any return shipping costs.
Exceptions – Items not meeting the above conditions will not be eligible for a refund.
Sale items or discounted products are not eligible for refunds.
Contact Us If you have any questions concerning our refund policy, please contact us at:
Phone: 02080996398
Email: info@soverigncollectibles.com